Support
Trouble Logging In?
We know how frustrating it is when you can't log in. Here are some of the most common reasons users get stuck, and how to fix them.
Do you have an ezbz account?
If you do not have an ezbz account, you can sign up for one for free. You can try our Gold plan free for 30 days and cancel at any time.
Is your billing information current and correct?
If your billing information is out of date, no longer valid, or your card was declined for any reason, we may block your access to ezbz.app and any associated services. If you're able to log in but are missing features, your account may have been downgraded following non-payment; you can add a new payment method in Billing Settings. If you can't log in and need to update your payment method, please contact us for assistance.
Did you change your password recently?
It happens: you change a password and then forget that you changed it. If you have another admin on your ezbz account, they can help by changing your password for you in the user settings.
Did you use autofill for your login?
Autofill lets your phone or browser remember login details. If you used autofill and got a login error, double-check that the correct email and password autofilled with no extra space added at the end, and that your ezbz user ID or password hasn't recently changed.
Did you forget your user ID?
Your ezbz user ID is the email address used to sign up for ezbz, or the one added by an admin when they created your account. Check with your ezbz admin to confirm the correct email address is saved in your user profile.
Did you forget your password?
You can retrieve your password by clicking the "Trouble Logging In?" link on the login page. Follow the prompts and your password will be emailed to the address associated with your user ID.
Still having trouble logging in?
If you've gone through all of the steps above and still can't log in, please contact us for help.
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