Do you ever wish your team meetings could get better? Or perhaps you’d like to stop being seen as the person who always has to put things into perspective.
Field Service Companies usually deal with a unique set of issues compared to other businesses. It’s an area where communication is key. They need to communicate effectively with their clients to ensure they get the job done correctly and at the lowest cost possible.
But how does a Field Service Business keep its employees on track while on-site? How do they coordinate between departments without losing efficiency? And how do they manage a team of people who spread out across multiple locations?
In this article, I’ll talk about 5 of the basic elements to consider including in your weekly meetings:
1) Check-In – First thing you need to do is make sure everyone knows what’s going on. Whether it be good news or bad news, you want to know when your employees are coming into work each day, how they are doing and should make sure they are aware of their jobs, schedules, Make sure they understand what is going on so that if there is an issue, there is someone available who can handle it.
2) Briefing – Once you’ve listed everything that went well this week, take 5 minutes to check over anything that may affect your team next week. Don’t spend this time talking about how poorly last week went, since everyone’s already too busy preparing for this week’s problems to even consider discussing whatever happened last week. But if something new has developed that could cause a problem for your team next week, tell them what you think needs to be done before then.
3) Feedback – After covering all the positives in this section, it would be helpful to discuss any areas of concern so that someone can address them as soon as possible. You may notice some people do not always complete task assignments as expected or complete them satisfactorily. By getting feedback from your team, you can see if there are areas that need improvement and adjust your plans accordingly.
4) Upcoming Tasks – This is a great time to cover all the assignments you have in the pipeline but haven’t yet assigned to the team member. These are perfect opportunities to discuss ideas for future projects or challenges that the team may face. If there’s anything you notice that looks like it’s going to be difficult for your team to handle, try to find a solution beforehand so you can avoid these situations.
5) Closing – One more thing you must include in any meeting is to finish by summarizing the previous week. Make sure you review the main points made in the briefing and recap any outstanding tasks from last week. Then end the meeting by giving the last instructions to your team so they can move forward with their day.
Remember to keep your team meetings short and sweet! They should never exceed 20 minutes unless you feel like the topic warrants more discussion. Anything longer than that and you could risk burning out your team and causing unnecessary tension among team members. So remember, less is more.
