Remote management in a field service business has been proven to improve productivity, reduce absenteeism, and even save money. It provides you with a platform for sharing information, collaborating on projects, and engaging with customers.
But working remotely isn’t always a straightforward thing to accomplish. For managers who want to implement remote work strategies in their businesses, there’s quite a lot to keep in mind. Managing people remotely requires lots of planning and preparation to ensure that everyone stays engaged and motivated.
The key aspects of any successful remote management strategy that will help field service companies are based on four factors:
Collaboration – There will always be times when things don’t go according to plan. Being able to communicate effectively between your teams helps you identify issues before problems become bigger than you can handle. This lets them know what they did wrong and how you intend to correct the situation. A clear understanding of each other’s roles ensures the problem won’t be repeated.
Teamwork – Working together makes for smooth flow and less likelihood of any conflicts developing. Having proper channels of communication between teams helps in preventing misunderstandings in the first place and can lead to more efficient solutions. This doesn’t necessarily mean using technology to coordinate activities but rather focusing on face-to-face interactions.
Planning – For remote management to function properly, the manager must have plans in place at all times. These plans need to address everything from where meetings will take place to how people will split up tasks. Regular check-ins are essential to ensure that nothing falls through the cracks during the busy season and that everyone is taken care of.
Communication – Employees need to be sure they stay connected to their manager and their team so that everyone understands their roles and expectations. To make this happen, it is best to adopt some type of communication medium. Some of the most common forms of communication include phone calls, video calls, text messaging, or e-mail. The medium chosen should depend on the preferences of all parties involved, such as availability, accessibility, ease, and cost.
The biggest challenge of remote management is staying connected with your team members. ezbz App makes it easy to communicate, collaborate and work as efficiently as possible. With its integrated GPS, reusable work orders, and the capability to update and change jobs easily, the ezbz App is the perfect way to stay organized and make sure everyone is performing at the highest level.
Remote management can offer significant advantages for companies in field services. But there are many challenges as well; especially if all of your workers are in the field. It is important to have a solid plan in place to make sure that your team members continue to be productive and satisfied.
