We’ve all been there. It’s the middle of a project, and we suddenly find ourselves facing an unforeseen circumstance that prevents us from completing the job:
- A customer canceled their appointment.
- An employee called out sick, or even worse.
- The task description was unclear.
And We need to figure out how to manage the inconsistencies.
Nowadays, when businesses are growing exponentially and expanding rapidly, even small delays in field service delivery can cause significant damage to company operations. These delays may come out of nowhere and hit your business hard, whether by delaying customer orders, causing revenue losses, or affecting customers’ loyalty. This is why businesses need to be able to minimize or eliminate delays in field service delivery by establishing effective communication.
We are going to discuss some common situations where field services get delayed due to unforeseen circumstances, and how a route management tool like the ezbz App can deal with these situations effectively. We’re also going to explain why it’s important for clients and customers to understand what happens in each scenario so they don’t face similar issues again and can plan accordingly.
An Inconvenient Situation?
Sometimes the client doesn’t communicate clearly enough. Other times, the client has unrealistic expectations and isn’t willing to compromise a bit. Or your employee reads the workorder and doesn’t understand exactly what to do from the description. Imagine if you have a vehicle breakdown. Vehicle breakdowns happen at any time, but they become more frequent during the winter months because the roads become wet and slippery. A delay of even just one hour can significantly impact our
operations. In any case, field service businesses end up losing revenue and potentially harming their reputation.
So what if your technician is supposed to visit a client on Monday morning and his truck breaks down? What do you do?
Problem Solved!
The solution is simple, just go onto the ezbz App, find which employee is scheduled for that job, and switch the work order to the employee of your choosing. You can update any work order or job description at any time and a notification will simply pop up on your employee’s phone. Did a client cancel last minute? Easy fix, just remove the work order and the employee will continue on with the rest of their schedule.
If you’re not using a modern field service software app that allows you to schedule multiple technicians and vehicles simultaneously, you’re probably stuck in the dark. If you don’t have a system in place which handles such scenarios automatically, it will be quite difficult to understand when delays occur. And since many people can’t guess that things will go wrong on a certain day, it can be hard to be prepared.
Luckily, like ezbz App provides robust scheduling capabilities. They allow companies to assign as many vehicles and workers as needed to complete projects and adjust as necessary. As long as you know what you want to be done and when you need it completed, you shouldn’t experience difficulties filling orders.
In order to be successful, field service businesses must be prepared for any situation they might encounter, and utilize the available technology for them.
